1. Returns: Goods may be returned within 7 days of delivery, subject to prior approval from Company.

 

2. Condition: Returned goods must be unused, undamaged, and in their original packaging. Custom-made, special-order, or used items are generally non-returnable.

 

3. Damaged/Incorrect Items: Any damaged, defective, or incorrect items must be reported within 24 hours of delivery.

 

4. Refunds: Approved refunds will be processed within [7–14] business days after the returned goods are inspected and accepted.

 

5. Return Costs: Return delivery charges may be the customer’s responsibility unless the item was damaged, defective, or supplied incorrectly by company.

 

6. Non-Refundable Items: Delivery charges, customized items, and items specifically identified as non-refundable are not eligible for refund unless required by applicable law.

 

7. Approval: All returns and refunds require prior confirmation from Company.

 

8. Company reserves the right to reject returns that do not meet the above conditions.

 

9. This Refund & Return Policy and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of United Arab Emirates (UAE).